Roles

What a role is, how a leader makes one and gives it to people, and how a role can have its own address.

A role is your team's own name for a group of its people, such as Sales or Finance. A leader makes it up and says who holds it. A member may hold several roles.

A role by itself permits nothing. It is used where something asks which roles get it:

• An address. Mail to a role's address is copied to everyone who holds the role.
• An app. A leader can give one of the team's apps to chosen roles (Your team's connections), and the app learns the roles a person holds (Roles in your app).

Roles are flat: no role holds another, and there is no role that denies.

Making a role

On the Roles tab, press New role. Give it a name and tick its people under Members, then press Create. People still invited can be ticked too: they hold the role from the moment they join.

Open a role to rename it or change who holds it. Delete in its menu takes the role from everyone, and asks first.

Two roles of one team cannot have names that read the same, whatever their capitals.

A role's address

Once the team has a domain of its own, a role can have one address on it, such as sales@ on your domain. Give it in the role's Address row: the part before the @, with the domain beside it.

• Mail to it arrives in the mailbox of everyone who holds the role, as a copy of their own. It is not a shared inbox.
• A person who holds the role but has no address in the team gets none of it. The role's list marks them no address: give them an address on the Mail tab.
• While nobody can receive it, mail to the address is refused, so the sender knows.
• A role's address only receives. A reply goes from the person's own address.
• When a role is deleted, its address goes with it.

A change to who holds a role reaches its address within about a minute.